This page (together with the documents referred to on it) tells you the terms and conditions on which we (Becca Williams) supply any of the items listed on this site (Products) or book any Workshop/classes (Classes) listed on the website www.beccawilliams.co.uk (our site) to you. Please read these terms and conditions carefully before placing an order or making a booking. You should understand that by making such an undertaking, you agree to be bound by these terms and conditions.

If you wish to clarify this or any other terms and conditions please don’t hesitate to contact us through the contact page of our site.

This page (together with the documents referred to on it) tells you the terms and conditions on which we (Becca Williams) supply any of the items listed on this site (Products) or book any Workshop/classes (Classes) listed on the website www.beccawilliams.co.uk (our site) to you. Please read these terms and conditions carefully before placing an order or making a booking. You should understand that by making such an undertaking, you agree to be bound by these terms and conditions.

If you wish to clarify this or any other terms and conditions please don’t hesitate to contact us through the contact page of our site.

  1. INFORMATION

www.beccawilliams.co.uk is owned and operated by Becca Williams at her business address: Unit 31, 31 Hylton Street, Jewellery Quarter, Birmingham, B18 6HJ

  1. YOUR STATUS
    By placing an order through the website, you warrant that:

    1. You are legally capable of entering into binding contracts; and
    2. You are at least 18 years old;
  2. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
    1. Placing an order through the online shop and making an electronic payment for a Product commits you to the purchase of that Product and you will receive a receipt for the Product via email.
    2. Placing an order through the online shop and making an electronic payment for a Class commits you to the purchase of that Class and you will receive a receipt for the Class via email.
  3. CONSUMER RIGHTS – CANCELLATION
    1. Purchase of Products
      1. You may cancel a Contract for purchase of Products at any time within seven working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with Becca’s refunds policy (set out in clause 8 below).
      2. Any item that is a Custom Order, such as an individual commission or a ring that is made in a specific size is not covered by the refund policy. These items are non-refundable and non-returnable. If you wish to cancel an order for a custom made product please contact Becca immediately and, if work has not begun, a partial refund may be offered, at our discretion.
      3. To cancel a Contract for the purchase of Products, you must inform us in writing. You must also return the Product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk.
    2. Booking a Class
      There is no right for you to cancel the Contract, although if you are unable to attend a Class, please let us know as soon as possible.

      1. If you need to cancel a Class reservation then Becca will offer an alternative date for the same Class or you may choose to attend a different Class to the same value. Alternatively a credit note will be issued for another Class within 6 months of the originally booked Class. This is due to the nature of Becca’s Classes, the required preparation and the limited availability of places.
      2. You may send someone in your place if you prefer. Please let Becca know their contact details (name, address, email address and telephone number) in advance so that arrangements may be made where possible and confirmation details can be passed on.
      3. If you are booking a Course of Classes there is no entitlement to replace or catch up on missed sessions within that course at a later date.

 

  1. PAYMENT
    1. The price of any Products/Classes will be as quoted on our site from time to time, except in cases of obvious error.
    2. We can at this time only trade in the UK using pounds sterling, though Product orders may be placed in alternative currencies and processed via Paypal which will apply currency conversions for you.
    3. Despite our best efforts, it is possible that the Classes or Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you or reserving the Class place. If a Product or Class’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product or reserving the Class, or reject your Order and notify you of such rejection.
    4. We are under no obligation to provide the Product or reserve a Class place at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation or Reservation Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing.
    5. Payment for all Products or Class places must be by PAYPAL account, unless we otherwise agree. We will not dispatch your order or reserve your Class place until we have received confirmation of payment. If you wish to pay by a different method, please do contact us and we will try to oblige.
  2. OUR RIGHT TO CANCEL A CLASS
    In exceptional circumstances, we may unfortunately have to cancel a Class. If that does occur, we will give you as much prior notice as possible and will refund your booking fee or see if we can accommodate you on an alternative date if you prefer. Unfortunately, we cannot accept any liability for travel or other costs.

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  1. OUR REFUNDS POLICY
    1. When you return a Product to us:
      1. because you have cancelled the Contract between us within the seven-day cooling-off period (see clause 4), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.
      2. for any other reason (for instance, because you claim that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
    2. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
    3. In the event of a Product being defective we shall at your election replace the Product instead of providing a refund.

 

  1. OUR LIABILITY
    1. We warrant that the Class service shall be provided using reasonable skill and care.
    2. Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the price paid for the Class.
    3. This does not include or limit in any way our liability:
      1. For death or personal injury caused by our negligence;
      2. Under section 2(3) of the Consumer Protection Act 1987;
      3. For fraud or fraudulent misrepresentation; or
      4. For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
    4. We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us, including but not limited to:
      1. loss of income or revenue
      2. loss of business
      3. loss of profits or contracts
      4. waste of management or office time however arising.
    5. In accordance with the Health and Safety at Work, etc Act 1974 and the Consumer Protection Act 1987, we confirm that the Products that we supply as a distributor do not present a hazard to health and safety
      1. when properly used for the purpose for which they are designed; and
      2. if you take reasonable and normal precautions in their use.

 

  1. WRITTEN COMMUNICATIONS
    Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
  2. NOTICES All notices given by you to us must be given to Becca Williams at becca@beccawilliams.co.uk. We may give notice to you at either the e-mail or postal address you provide to us when placing an order or making a booking. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that such e-mail was sent to the specified e-mail address of the addressee.
  3. EVENTS BEYOND OUR CONTROL
    We shall have no liability to you for any failure to deliver Products you have ordered, or supply any services, or any delay in doing so or for any damage or defect to Products delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
  4. INVALIDITY
    If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
  5. PRIVACY
    You acknowledge and agree to be bound by the terms of our privacy policy.
  6. GOVERNING LAW
    The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
  7. ENTIRE AGREEMENT
    These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of Products and Classes to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods or services offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.